How To Restore Licenses On Ps4

Psn License Issue And How To Get Your Ps4 Games Working Again

PS4 – Restore Licenses

Simon Sayers / August 26, 2020

PSN License Issue And How To Get Your PS4 Games Working Again Find out about the PSN license issue and solve problems with your PS4 game licenses.

Since the launch of PlayStation 4, weve come across the issue with licences numerous times, yet by following a few simple steps weve managed to fix it!

Why Can’t I Download A Game I Bought On Ps4

If you’re trying to download a game, or even just an update for a game you already have installed, your PS4 might tell you there’s not enough free space in system storage. … Sometimes, your PS4 will refuse to complete a download, even when it looks like you should have plenty of space left on your hard drive.

How To Fix Ps4 Game License Issue

1. Log out and log back in

Yep, its the most simplest of fixes, but youd be surprised at how often this works. Just shut down your PS4 and boot it back up and if the problem is still there move onto step 2.

2. Are you actually signed into the profile associated with that account?

While some gamers will automatically sign-into their PSN profile when they boot up, others will manually need to sign in. Press up on the control pad, go to Settings > PlayStation Network > Sign in. Click Yes if asked if this is your Primary PS4 account.

3. Check the PSN status is it down?

We provide regular updates at PlayStation Universe on the PlayStation Network status, and you can also check the PSN down detector to see whether theres a problem. If there is, its just a matter of waiting until the network is back online. Keep an eye on our homepage or the official PlayStation server status UK page or U.S. page.

4. Deactivate as primary PS4 account

On numerous occasions, actually deactivating your primary PS4 account has worked for us and gets rid of the lock hovering over your game icons. This wont cause you any problems, as you can always re-activate again.

Go to Settings > PlayStation Network/Account Management> Deactivate as your primary PS4.

Now check to see if you can play your games.

5. Possible DRM issues

Try these steps:

Uninstall your disc version of the game, or
Ask previous owner to uninstall their disc version

6. Restore your license

Good luck!

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Why Can’t You Play Digital Ps4 Games Offline

You might wonder why you can’t play your digital PS4 games offline, especially if they’re single-player. You bought them, so why can’t you access them both online and offline?

When you buy a digital game on the PS Store, you’re not actually buying the game itself, but more a license that allows you to play the game. Sony stores this license on a server. So, you need to be online to play your digital games so that Sony can verify that you have the license to play that game.

This is a form of digital rights management called “always-on DRM” which, despite garnering criticism, is commonplace in gaming.

Always-on DRM can prove a problem for numerous issues: you might be without internet for a period of time, a server problem could lock you out of your game despite you having an internet connection, and you might feel like your rights to a product that you bought are outside your control.

Perform An Internet Connection Test On The Ps4

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The error message of the application suspending in 15 minutes on PS4 could be a result of the temporary glitch of the communication modules of the PS4 as the PS4 is failing to keep a persistent connection to its servers. Here, performing an Internet connection test on PS4 may clear the glitch and thus solve the problem. But before proceeding, make sure that the PSN servers are up and running.

Open the PS4s Settings and select Network. Open Network in the Settings of PS4

Now scroll down and select Test Internet Connection. Test Internet Connection in PS4

Then wait till the test completes and check if the application suspending error is cleared. Also, check if the reported network speeds/parameters on the PS4 match the speeds of the ISP claimed. If something is not right, you may contact your ISP to resolve the issue.

Why Do I Have To Activate My Ps4 As Primary

Activate your PS4 system as your primary system, using your account. Activating your system enables these features: Anyone who uses your primary PS4 system can use applications you purchase from PlayStationStore. Anyone who uses your primary PS4 system can enjoy the benefits of your PlayStation®Plus subscription.

Remotely Deactivate All Devices On The Psn

If settings up the PS4 as primary did not work, then remotely deactivating all devices linked to your PSN account may solve the problem.

Launch a web browser and head to the Account Management page of the PlayStation website.

Now, under Other Settings , head to the Account Management tab, and in the right pane, select PlayStation Consoles.

Then click on Deactivate All Devices and afterward, on the PS4 console, set the PS4 as primary . Deactivate on All Devices of PS4 in Online Device Management

Now, check if the PS4 is clear of the application suspending problem.

Keep in mind that a user can only use this option once in six months. If you fail to deactivate all devices on PSN and something suspicious is noted in the account settings, then you may change the PSNs account password, set up an authenticator, and contact PSN Support.

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Fix: License Cannot Be Verified Error On Ps4

A PS4 user may start seeing an application suspending error on his console when playing paid games , especially, if he is game sharing. In some cases, the issue is reported to occur on the free games/apps as well. Usually, the following type of message is shown:

A PS4 may show application suspending error mainly due to the following:

Unverified Licenses: As the error message suggests, the console cannot verify the app/game license, either due to Internet shortage or if the licenses are not restored on the PS4, then that can cause the issue at hand.
Improper Configuration of the DNS Settings of the PS4: If the networks DNS cannot resolve the web addresses essential for the PS4s operation, then that may result in the application suspending issue.
Non-Primary Console: If the PS4 in use is not a primary console, then that can cause the issue under discussion as the PSN repeatedly verifies the game/app licenses on the console and the slightest flaw in the mechanism can cause the issue.
Network Issues: If the PS4 cannot maintain a persistent connection to its servers, either due to network restrictions or due to a misconfiguration of the router, then that may result in the application suspending error.

How To Play Digital Games Offline On Your Ps4

How to restore licenses on ps4

Want to tackle your PlayStation 4 digital game collection without an internet connection? Here’s what you need to do.

It can be frustrating to always require an online connection if you want to play digital games on your PS4, especially if those games are single-player. However, there is a way you can avoid this and enjoy digital titles on your PS4 with no internet connection required.

So, why are your digital PS4 games locked if you’re offline? And how do you play digital games offline on your PS4? Let’s find out.

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Can My Psn Account Be Primary On Two Ps4

What is Family Sharing on PlayStation Plus? … So long as one account on the PS4 has PS Plus and is set as the primary account for that console, anyone who signs into that console with another PlayStation Network account will be able to share many of those benefits and play any digital games associated with it.

Reset The Router To The Factory Defaults

A misconfiguration in the routers settings can cause the application suspending error on a PS4 and resetting the router to the factory defaults may solve the problem. Before proceeding, make sure to check the OEMs instructions required to set up the router after reverting its setting to the factory defaults.

Locate the reset button of your router. Usually, on the back or bottom of the router. On some routers, the power button also works as the reset button if held for a particular time.

Once the reset button is found, press/hold the reset button with a pointy object for 30 seconds. Reset Your Router

Now release the reset button of the router and wait till the router restarts.

Once the router is properly powered on, set it up as per the OEMs instructions, and afterward, check if the PS4s application suspension problem is cleared.

If that did not work, check if setting up a DMZ on the router and making the PS4 as the DMZ host solves the problem. If the issue persists, check if using another router solves the problem.

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Head To Account Management On Your Ps4

Firstly, head over to your Account Settings. You can do this from your PS4’s home screen: go up to the function area, select Settings, then Account Management.

Note that you need to be logged in to PSN to access this and thus must have an internet connection. But, chances are you will have one if you’re purchasing digital games on your PS4.

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Some have bought the package but did not receive any in-game items. Also, you are unable to buy it again because you own the item.

Try this, it seemed to work for many people. I think you have to close OW2 on forehand:

Playstation 4 Go to the main menu, hit the Settings menu and find Account Management. In there you search for Restore Licenses and press that, followed by Restore. Start OW2

Playstation 5 Hit the main menu and enter the Settings. Find Users and Accounts. Enter that menu. Within that menu, scroll to Other and click it. Search for the Restore Licenses item, enter it and hit Restore. Start OW2.

Please reply if it worked out for you!

Edit 1 My friend claims it worked for him, but he needed to merge his account after this. He got sent to queue for that.

@Blizz can we have this as possible solution?

Unfortunate. Did it trigger the Merge Account thing?

I also read that someone claimed he just pressed Upgrade Battlepass, went to that popup/store screen and closed it again. That helped him after the Restore License trick.

Thank you so much! This immediately fixed the problem for me. Did liked you wrote, restarted the PlayStation, and the premium battlepass, etc, were unlocked!

Good news! And three of my Overwatch friends also replied to me that they got their Watchpoint items now restored!

Thank you for replying.

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.

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How Do I Enter Safe Mode On Ps4

How to put PS4 in Safe Mode

Turn off your console by holding the power button for 3 seconds. After blinking a few times, your PS4 will power off.

Press and hold the power button, releasing your finger only after the second beep sound. This should take about 7 seconds.

Your PS4 will start in Safe Mode.

Activate Your Ps4 As Your Primary Ps4

Next, select Activate as Your Primary PS4, then select Activate. Your console should now be your Primary PS4, if it isn’t already.

Your primary PS4 caches your licenses, so you won’t need to be online for Sony to verify them. In other words, you can now play your digital PS4 games offline!

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My Primary Ps4 Still Locks Digital Games When I’m Offline

Your PS4 might already be your primary system, but still doesnt let you play games offline. If this is the case, there are two things you can try:

1. Log out of your PSN, restart or turn off your PS4, then log back in once your PS4 has powered up. If this doesn’t work, then try option 2.

2. Head back to Settings> Account Management, select Restore Licenses , then select Restore. This should fix the problem and let you play your digital PS4 games offline on your primary PS4.

If neither of these options work, then you might need to contact PlayStation Support.

Is There A Problem With Your Psn License

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The most common issue is when you turn on your PlayStation 4 and theres a lock next to all your digital games. For some reason, the PSN does not recognize that you own the content, and when you try and start the game youll be greeted with the message: cannot verify the license or PS4 game license cannot be verified.

Heres our step-by-step guide on how to resolve these issues on your PlayStation account. Follow them in order.

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How To Restore Ps4 Licenses

Details

In this article we will find out how to restore PS4 licenses. This operation can prove to be very useful, especially if you own more than one console and risk finding the games unavailable.

Turn on the console, select your game in digital format, but a lock appears. Try running it anyway but the system sends you back to the store to buy your copy. Don’t panic! It can happen, especially if you have two consoles on which you play at home. This is a licensing problem, let’s find out together how to restore them on PlayStation 4.

Restore PS4 licenses

After logging in with your profile, go to “Settings” from the menu of your console, it is the icon with the toolbox.

At this point select “Account Management”, then the menu item “Restore licenses”.

Now select Restore to restore all PS4 licenses.

If the lock problem is still there, it could be some other error , but most of the time the license reset fixes this kind of problem.

We learned how to restore the licenses for our PS4 , and thus avoid the annoying problem of games with the “lock”. But there are many other things to discover about your console. Continue to follow the Gamer Sandy tutorials, in particular we recommend those dedicated to PlayStation 4, which you can find at this address.

Activate Your Ps4 As Primary

If youre switching from the original PS4 to the slim or pro version, you may have forgotten to activate your current console as your primary. Youll need to do this to grant your new PS4 access to the games youve purchased with your PSN account.

Heres how you can activate your new PS4:

First, go to the Settings of your PS4.

Now, access the Account Management tab.

Lastly, select the Activate As Your Primary PS4 option.

After activating your PS4, try downloading your games to check if the license issue is solved.

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Edit The Dns Settings Of The Ps4

If the DNS of your network is not fast enough to serve the required addresses to the PS4 when required, then this slight drop in the Internet connection can cause the application suspending issue as the PS4 fails to verify the license status at the time of the drop in the Internet connection. Here, editing the DNS settings of the PS4 to use another DNS server may solve the problem.

Open the PS4s Settings and select Network.

Now click on Set Up Internet Connection and select the network type . Open Set UP Internet Connection and Use Wi-Fi on PS4

Then open Custom and in the IP Address Settings window, select Automatic. Select Custom in the Set Up Internet Connection Windows and open Automatic

Afterward, in the DHCP Hostname menu, select Do Not Specify. Set DHCP Host Name to Do Not Specify and DNS Settings to Manual in PS4

Now, in the DNS Setting menu, choose Manual and enter the following:

Primary DNS: 8.8.8.8Secondary DNS: 8.8.4.4

Set Primary and Secondary DNS on PS4

Then click on Next and set the MTU settings to Automatic. Set MTU Settings to Automatic and Proxy Server to Do Not Use in PS4

Now set the Proxy Server to Do Not Use and select Test Internet Connection. Test Internet Connections in PS4 Settings

Once done, check if the applications suspending problem of the PS4 is cleared.

Create A Sub Account On The Psn

If a user has more than one PlayStation, then the non-primary console can throw an application suspending error whenever there is a dropout in the Internet connection. In this case, creating a sub-account on the PSN and using that on the other console may solve the problem.

Launch the PS4s Settings and open Parental Controls. Open Parental Controls in PS4

Now select Sub Account Management and click Create New Sub Account. Open Sub Account Management in PS4

Then select Next and open New User. Create New Sub Account in PS$

Now fill in the details as per the requirements and follow the instruction on your email to create a sub-account on PSN. Select New User in New Sub Account of PS4

Once the sub-account is created, log out of the main account on console 1 and log in using the main account on console2 .

Now activate console 2 as a primary and switch to the sub-account on console 2.

Then log into console 1 by using the main account and hopefully, the PS4 would be cleared of the application suspending issue.

Please do note that in case multi-PlayStations are configured to a single PSN account, then those consoles may work fine when playing different game titles, but may throw the application suspending error if the same game title is simultaneously played on the consoles.

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