Tuesday, May 28, 2024

How To Return Games On Playstation Store

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Playstation Refund Requests Dont Work For Every Product


The PlayStation refund policy might be strict, but if you pay attention to the dates of your purchase, you will get your money back. While this applies to games and most of the other digital content, there are some situations where a refund request will be declined automatically:

  • PSN top-upsIf you put money in your PlayStation Network wallet, you can either spend it or say goodbye to it. The PSN Cancellation Policy strictly states that funds added to your wallet are non-refundable
  • Change of online IDMany users waited a long time for the day when changing online IDs would be possible. Now that you can do it, only the first change comes at no cost. All other changes are charged $9.99 , and they are non-refundable
  • Purchases made outside of PlayStation StoreIf you buy gift cards, voucher codes for certain games, or vouchers to top up your PSN wallet from a third-party retailer, PlayStation wont issue a refund for those items
  • How Can Donotpay Help With Item Returns

    Should you face difficulties in returning unwanted items to any company, turn to DoNotPay for help. We offer the Item Return Request tool that expedites the process on your behalf.

    All you have to do is enter the details of your return request. We will manage the procedure from there, setting a deadline to ensure you get a timely response.

    Follow these steps to initiate the process:

  • Choose the Item Return Request tool
  • Fill in the requested info and upload a photo if necessary
  • Submit your request
  • It wont be long until the company responds with an update on your return request.

    If you need help navigating popular retailers return policies, check out our practical guides to speed up the process and save yourself some money:


    Ps4 Digital Game Refunds Can Be Claimed Within 14 Days Of Purchase: Sony

    PS4 digital game pre-orders can be refunded anytime prior to their release Sony said

    • This includes DLC and season passes
    • Pre-orders can be refunded prior to release
    • Digital games purchased can be refunded within 14 days

    Sony has changed its PS Store refund policy to allow for PS4 digital game refunds within 14 days of purchase. This also includes DLC, full games, themes, avatars, and season passes. However there’s a catch. Sony states that if you have started to download or stream purchased content, you can’t get a refund unless its faulty. Which could alleviate issues with games like Anthem which has reportedly been crashing PS4 consoles.

    “After purchasing this type of content through PlayStation Store, you have 14 days from purchase to request a refund to your wallet on PlayStation Network. If you started to download or stream the purchased content you are not eligible for a refund unless the content is faulty,” reads the support page on the official PlayStation site. “To request a refund for Games, DLC, add-ons content, please contact PlayStation support.”

    Players would also be able to request a refund at anytime up until the release date of a game. And if it was purchased post-release, a refund can be requested 14 days after the date of purchase.

    This follows the announcement of Sony curtailing the online service to several of its PS4 games including Driveclub.

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    Cyberpunk 2077 had a lot of issues when first released, but gaming fans will be happy to hear that the game will be back on the Playstation Store soon.

    The issues were not your standard bugs in a game, and it caused a lot of problems for players wanting to jump into the futuristic world.

    The action game is quite unique in how it works and what is exciting about it is that players can customise their characters with lots of different enhancements.

    Hopefully some of the latest bugs will be fixed by the 1.3 patch, which many are hoping comes sooner rather than later.

    Read More: Cyberpunk 2077 Patch 1.3: Release Date, Update, Notes And Everything You Need To Know

    Recommended Reading: Ps Plus Family Sharing

    How To Request A Refund On The Playstation Store

    Depending on the type of content you have obtained and the type of purchase the system to requesting a refund will vary however, the steps to follow are very simple.

    To start the refund process you must choose chat with a Sony representative on the official Playstation support website.

    On the page where your browser appears you will have to select «Sony Account Help». After these you will have to click on the tab called contact us.

    At this point they will ask for your PSN ID and the email that is linked to that account. After this they will put you in contact with a representative from whom you will ask for a refund.

    This will request the name of the game or DLC what did you buy. Once you provide the information requested by the Sony representative, you should wait between one or two days for a refund for the full cost of the content.

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    How To Turn Off Automatic Downloads

    Since downloading a game will prevent you from being able to request a refund in most cases, its a good idea to turn off your PS4/PS5s Automatic Downloads feature if you think you may change your mind about a purchase.

    Follow the steps below to turn off Automatic Downloads on PS5:

  • Open Settings.

  • Click on System Software> System Software Update and Settings.

  • Turn off by moving the slider to the left.

  • Return to the Settings screen.

  • Click on Saved Data and Game/App Settings.

  • Under Automatic Updates, turn off Auto-Download and Auto-Install in Rest Mode by moving the sliders to the left.

  • Turning off the settings above will disable your PS5 from automatically downloading and installing games, updates, and preload data.

    To turn off Automatic Downloads on your PS4, go to Settings > System> Automatic Downloads and uncheck the box beside Application Update Files. This setting prevents your PS4 from downloading games automatically.

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    What Types Of Content Does The Playstation Store Return Policy Cover

    As long as you respect the 14-day window, you can return many different types of content. The conditions of the refund vary, depending on the product.

    Content Type
    Reduced refund based on usage
    Pre-orders purchased within 14 days of release Full refund
    Pre-orders purchased more than 14 days from the release Full refund

    What Happens If You Return Something To Playstation Direct

    How To: Request Refund On Playstation Store

    We reserve the right to reject any return that does not comply with this requirement. PlayStation Direct does not take title to returned items until they are accepted at our returns fulfillment center, and the risk of loss remains with you until the returned item are delivered to us at that location.

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    Playstation Store Refund Process Flow

    On your PlayStation console itself, the first thing you have to do if you want to get a full refund is make sure you do not download any of the content. If you do, you cannot get a refund. You can attempt to contact Sony support, but you most likely wont get a refund. The second requirement for obtaining a refund is that you must request the refund within 14 days of purchase.

    The remainder of the refund request process cannot be done on your PlayStation console. Youll need a computer or web browser on your phone or tablet to contact PlayStation support.

    This is where it gets a little bit more difficult. Sony doesnt make requesting a refund easy to find. They dont advertise or have a button labeled Click here for a refund. So, the easiest thing to do is to go to Google and just type in PlayStation refund.

    That should bring you to a quick link to where you need to go. It should be the first result from support that says how to request a refund on PlayStation Store purchases. Go ahead and click on that link.

    Youll first need to select the type of content you purchased. So, go ahead and choose from games, DLC, and add-ons, refunds for pre orders or digital content. Now for pre orders, its kind of the same thing where you could have bought the game, but before that 14 days is up, you can request a refund for the pre order.

    This Move Seems Geared Towards The Next

    Tesla has quietly bought the Richmond Hill, Ontario battery manufacturing company Hibar Systems to use its knowledge in battery manufacturing.

    Public records show that the EV manufacturer bought the battery company sometime between July and October of 2019, according to Electric Autonomy Canada.

    Both Tesla and Hibar have yet to comment on the matter, but federal documents show that prior to July 2019, Tesla Canada didn’t own any subsidiary companies, and now its most recent documents list Hibar as a company that it holds, reports Electric Autonomy Canada.

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    The cash injection was to help the Ontario company develop a form of high-speed lithium-ion battery manufacturing process.

    Since then, the company has flown under the radar until the reported acquisition from Tesla.

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    To Start The Refund Process:

  • Choose to chat with a Sony representative on the official PlayStation support website.
  • On the page that pops up in your browser, select Sony Account Help.
  • Next, ignore the options that come up regarding your account or billing, and instead choose the Contact Us tab.
  • From here, youll be asked to give your first name, along with your PSN ID and the email you used to create your account.
  • Once youve done this, youll be connected to a representative.
  • The Sony specialist you chat with will need to know the title you purchased and wish to receive the refund for. Give them this information, and you should receive the full cost of the title as funds added to your PlayStation Store wallet within the next one or two days.
  • How To Refund Your Psn Wallet

    Request Refund on PS4 Games

    If you have changed your mind about a game you have purchased on the PSN store, you have 14 days to request a refund. For pre-orders, you may ask for a refund up until the official release date.

    Related: Why You Should Stop Pre-Ordering Video Games

    Should you be unhappy with a PlayStation subscription, you may also request a refund with the appropriate deductions depending on how much you have used the service.

    Please note that once you have downloaded or streamed your purchase, you are no longer eligible for a refund unless the content is faulty. For any kind of refund or cancellation, you can send a message to PlayStation Support.

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    Chat With Playstation Support To Get A Refund

    Theres currently no option on your PS4 console to initiate a refund. Youll need to head to the PlayStation support page on your phone or computers browser, and click on the blue Chat window. Be prepared to provide answers to simple questions about your account from the support team in order to authorize the refund.

    Your purchase of a preordered title can be refunded via the original payment method, but for all other types of content purchased on the PlayStation Store, your PSN wallet will be credited. Obviously, having the money back in your checking or credit account is preferable, so its worth asking politely if the purchase can be refunded to your bank account or PayPal instead.


    Subscriptions to PlayStation Plus and PlayStation Now can be refunded, too, though your PSN wallet may be credited a different amount from the original purchase price, depending on how long youve had the subscription.

    Refunds For The Purchase Of Subscriptions

    All flat-rate purchases include Playstation Plus, Playstation Now, or EA Access. Once you buy a subscription to the Playstation Plus or Playstation Now service you will have 14 days to request a refund, taking into account that the free trial days are included within the 14 days.

    In the event that you buy a subscription to a service like Playstation Plus and request a refund days later, you may be refunded a lower amount to the subscriber to compensate the use of the service.

    On the other hand, if you purchase a subscription to a service in the Playstation Store, you acquire a permanent service that it cannot be refunded. In any case you can cancel the subscription however, if you cancel, the service will be extended until the next billing period, stopping the monthly payment.

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    How Do I Get A Refund From Playstation Store

    What Will Make You Decide to Get a Refund?

    So you went ahead and purchased something from the PlayStation Store but you do not want it anymore because it was not useful or did not live up to your expectations. Now you want a refund. Lucky for you, you can get your money back. Sony does have a refund policy covering preorders, games, DLC, subscriptions and movies. The best part is that you do not have to fill any refund forms and send them to customer care hoping that your request will be granted.

    There are certain conditions that need o be met so that you are able to make a refund request. One of the conditions is that the digital purchase needs to have happened in the past 2 weeks or less. Moreover, you cannot have started downloading the item with your PlayStation or any other system.

    Are You Eligible for a Refund?

    Preorders work differently from normal purchases and have their own set of conditions. If you no longer desire a preordered item, you can request a refund up until the day that the game is released even if you preordered the item months before its release. If you preordered an item less than 14 days before it comes out, you have up to 14 days to cancel your preorder and receive your refund. Therefore if you preorder an item 7 days before it is released, you will have till 7 days after it is released to get a refund.

    How to Request a Refund

  • Start a chat with a Sony Representative on the PlayStation support website.
  • How To Get Refunded On Playstation Store: Pre

    How To Refund Purchases From The PlayStation Store

    How do you say? Have you pre-ordered a PlayStation game from Sonys digital store but, after reading a few reviews, have you ascertained that this is not for you? Dont worry even then theres a good chance youll be able to get a refund.

    You should know that if you have made a pre-order more than 14 days before the games release , you can request a refund at any time, as long as the publication of the title in question has not already taken place. If, on the other hand, the reservation was made in the 14 days prior to the publication of the title , you can request a refund of the amount spent within 14 days from the payment of the pre-order. In this case, of course, you must not have downloaded or started the streaming title , otherwise you will not get anything.

    Once the validity of the conditions I have explained to you has been verified, you can proceed with the refund request, which must be made from the PlayStation Store support page in the same way as illustrated in the chapter dedicated to subscriptions make sure, however, to select the Pre-order item from the choices listed in the Type box .

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    How Do I Return A Downloaded Game On Ps4

    How to request a refund on a PS4 or PS5 game

  • Go to playstation.com/en-us/support/store/ps-store-refund-request/.
  • Select Request Refund.
  • If you were the owner of the account that was charged, select Yes in the chat window that opens up.
  • Select why youd like a refund.
  • Select why youre returning the game.
  • Playstation Network Refund Policy

    Even if you have never regretted purchasing a game for your PlayStation console, you may be in a situation to rethink that PlayStation Plus or Now subscription. Buying or renting a bad movie over PlayStation Video might motivate you to check what your options for getting your money back are.

    With so many products available on the PlayStation Network, things can get confusing. The first thing to remember is that you cannot initiate a refund request on your console. You will have to use a browser on your computer or your smart device.

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